Job Description

Assists patients with questions and concerns regarding professional and hospital billing by performing account research, balance verification, patient support, and verification of billing and policy compliance. Responsible for activity related to collection of Self-Pay accounts. Is authorized to initiate patient disputes and approve the movement of patient balances within the Epic Resolute system. Works with the patients, Insurance Follow-Up Teams, Third Party Payers, and clinical departments to maximize collections. Must use independent judgment on the prioritization of assigned tasks.

Minimum Education and Experience Requirements:
• High School Diploma or equivalent.
• 1 year of healthcare/billing and collections/financial experience or minimum 5 years in a customer service role in a business setting. Four-year degree may substitute for required work experience.
• Working knowledge of Fair Debt Collection Practices Act guidelines, Medical CPT/ICD10 coding and Epic billing system preferred.
• Excellent written and verbal communication and problem resolution skills.
• The ability to multi-task, prioritize responsibilities and achieve successful outcomes in a team environment are necessary.
• Candidate must be well-organized, self-motivating, versatile and able to work independently.
• Position requires exposure to and protection of confidential and sensitive information.
• Must be able to perform under high levels of stress and be comfortable discussing and collecting money in a professional manner.

Motor Vehicle Operator Designation:
Employees in this position:

Will not operate vehicles for an assigned business purpose

NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job.

Licensure/Certification/Registration:
None